Some of your bestsellers aren't sellers at all — they're profit vampires whose returns quietly erase everything they earn. Returns Intelligence matches every refund to its original order, so you see true return rates, real reasons and exactly where the margin is going.
Every refund matched to its original order — so the rates are real, not estimates.
Your sales report celebrates every order, including the ones that come straight back. Without matching returns to what was actually sold, you're making buying, pricing and ad decisions on numbers that flatter your worst products.
A product can top your revenue chart while its returns quietly erase the margin. Sales reports never show you the net.
Raw refund exports tell you money left, not why. Fit? Quality? Wrong expectation? Each has a completely different fix.
Dividing this month's refunds by this month's orders is fiction — returns lag their orders by weeks, so the rate is always wrong.
Returns Intelligence ties each refund back to the original order it came from, then rolls the truth up by product, variant and category. Return rates are accurate because they compare like with like — and refunds reconcile in your base currency, so international returns don't distort the picture.
Every return is matched to its original order, so rates by product, variant and category are exact — not lagged approximations.
Refund reasons are collected and grouped, so you can see whether a product's problem is fit, quality or expectation.
Refunds in any presentment currency reconcile back to your base currency, so the margin impact is real money, not FX noise.
Spot the products whose returns erase their margin, then decide with the data: fix the fit, reshoot the photos, or drop it from the next buy.
When fit reasons dominate a product's returns, you know exactly which size guide to rewrite — and you'll see the return rate fall after you do.
Identify serial returners and exclude them from paid retargeting, so your ad budget chases customers who actually keep what they buy.
Not all customers return alike. The cohort return heatmap shows how return behaviour differs by customer intake — so you can see that sale-period shoppers send back twice as much, and protect your margin before the next promotion instead of after it.
Each intake of customers tracked month by month, so lagged returns land against the cohort that generated them.
Know what a discount intake really costs once its returns come home — and set promotion depth accordingly.
Return rate by product, variant and category — every return matched to its original order for accuracy.
Reasons collected and grouped, so you know whether the problem is fit, quality or expectation — and what to fix.
Surfaces the products whose returns quietly erase their margin, ranked by how much they're costing you.
Return behaviour by customer intake, month by month — see how sale shoppers differ from full-price buyers.
Refunds are tied back to the orders they came from, so rates compare like with like instead of lagging by weeks.
Refunds in any presentment currency reconcile to your base currency, so margin impact is measured in real money.
See your true return rates in minutes. 14-day free trial · No card required · £199/month, everything included.
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